Privacy Policy
Privacy Policy
Effective: 2025 | Updated: February 2026
1. Who We Are
This website is operated by Jaylana Saraya, LLC, a Washington limited liability company.
Your privacy matters — no hidden agendas, no shady data practices, no unnecessary collection. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This policy applies to all visitors, clients, and users of:
Saraya Luxe Consulting
All related forms, checkout pages, waitlists, and services
Digital products, audits, consulting offers, and application pages
2. What This Policy Covers
This Privacy Policy applies to information collected through:
Our website (jaylanasaraya.com)
Purchase checkout pages
Intake forms for Panorama Remote Audit™ and Prestige On-Site Audit™
Email communications
Contact form submissions
3. What Personal Data We Collect
A. Information You Voluntarily Provide
This includes:
Full name
Email address
Phone number (if provided)
Property details (for Panorama & Prestige audits only)
Application or intake responses (through forms on this site or third-party platforms)
Billing details (processed securely via third-party platforms)
Any information you choose to send via forms or email
Important:
Payment information is handled through secure, PCI-compliant processors such as Stripe or PayPal.
We never store your full payment details.
B. Information Collected Automatically
Through cookies, analytics tools, and server logs, we may collect:
Device and browser information
IP address
Time zone
Pages visited and usage patterns
Referring URLs
Basic analytics for site improvement
4. Use of Identity Verification
Some services (such as Prestige On-Site Audit™ applications) may require confirming your identity or property ownership.
Any verification is:
Done with your explicit consent
Viewed only for verification
Not stored, saved, or retained
5. How We Use Your Data
We use your information to:
Process orders and deliver purchased services
Review audit intake forms and applications
Communicate with you regarding your purchases, schedule, or project
Send reminders if requested
Improve our website and customer experience
Deliver confirmations, updates, and relevant service information
Comply with legal and tax obligations
Use of AI-Assisted Tools:
To deliver certain services, we may use AI-assisted tools to help process client responses and generate insights.
Only limited, non-identifying information is shared for this purpose, such as written responses provided by the client. We do not share full names, contact information, or direct personal identifiers of clients or properties when using these tools.
This information is used solely to provide the requested service and is not used to train AI models or shared for marketing purposes.
Marketing emails are sent only when you opt in.
You can unsubscribe anytime.
Transactional messages (such as order confirmations or service delivery emails) will still be sent to active clients.
6. Legal Basis for Processing (for UK / EU visitors)
If you are in the EU or UK, we process data based on:
Your consent
Contractual necessity (providing purchased services)
Legitimate interest (improving services, fraud prevention)
Compliance with legal obligations
Your data may be transferred to and processed in the United States, where our operations are based.
7. Sharing and Disclosure
We do not sell, rent, or trade your personal information.
We only share data with:
Payment processors (e.g., Stripe, PayPal)
Email service providers (e.g. Hostinger Webmail, Gmail)
Scheduling tools (e.g. Tidycal, Calendly)
Form providers used on the site
Legal authorities if required by law
Your data is never shared with third parties for advertising or unrelated purposes.
8. Data Storage and Retention
We retain personal information only as long as necessary to:
Provide your purchased service
Fulfill legal and tax obligations
Maintain accurate business records
We limit stored data to what is required.
We never retain government ID images or sensitive personal documents.
9. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request corrections or deletion
Withdraw consent
Object to or restrict processing
Request a copy of your data
File a complaint with your local data authority
To exercise any of these rights, contact us at: privacy@jaylanasaraya.com.
10. Cookies and Tracking Technologies
We may use cookies or analytics tools (such as Google Analytics or Meta Pixel) to understand how visitors use our website and to improve performance.
You may disable cookies through your browser settings at any time.
11. Links to Third-Party Sites
Our site may include links to external platforms such as Substack, Etsy, scheduling software, payment processors, or social media.
We are not responsible for their privacy practices.
We encourage you to review those policies directly before sharing information.
12. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Security
We use reasonable technical and administrative measures to protect your information, including encryption, secure servers, and limited access.
However, no method is 100% secure, and we cannot guarantee absolute protection.
14. Changes to This Policy
We may update this Privacy Policy occasionally.
The most recent version will always appear on this page with the updated date.
15. Contact Us
For questions, concerns, or privacy requests, please reach out to us.
Email: privacy@jaylanasaraya.com
Website: jaylanasaraya.com
